General

Before purchasing from our website please read through our terms and conditions, by purchasing goods from our website you are deemed to agree to our terms and conditions.

Purchases

We endeavour to describe all products, prices and stock availability accurately but unfortunately errors do occur therefore price, descriptions and availability of stock may be subject to change without prior notice. Acceptance of an order and completion of a contract between ourselves and the customer will only take place once the goods have been dispatched.

Designs made to order will be dispatched within seven working days.

If you need more information on any item on the website please email us via the contact form and we will endeavour to get back to you within 24-48 hours.

Orders

A standard delivery charge of £2.50 will apply to the first item for all orders placed at the checkout; additional items will attract a charge of an additional £1.50.
Orders will normally be dispatched within 14 days of receipt however orders received on a Saturday, Sunday or Bank Holiday will be dispatched on the next working day. Designs made to order will be dispatched within 14 working days.

Returns and Refunds

If you change your mind, you may return a product in its original condition and packaging within 14 days from the date of purchase, however you will be responsible for the return and any original postage costs if applicable. Upon receipt we will refund you in full for the cost of the item. We suggest you receive proof of posting for your protection.

Please note, goods made to order cannot be refunded. Under certain circumstances an exchange might be made but this will be up to the discretion of Alfie & Alice. Please be sure you are ordering the correct size before the goods are made. If in doubt, email or ring first.

If the goods are faulty or if you receive the wrong item, please email us as soon as possible and we will then arrange a refund or replacement including full postage costs. We do still however recommend that you retain a proof of posting for your protection when returning such items.

Payment

Payments can to be made by Cheque, Bank payment or Paypal at the checkout. Please note you DO NOT have to have your own Paypal account to make a payment – just follow the on screen instructions and please contact me if you experience any difficulties.
We aim to dispatch all goods within 14 days of receipt of an order with any orders received on a Saturday, Sunday or Bank Holiday dispatched on the next working day.

Cookies

This site uses cookies to store information on your computer. By using our site you accept the terms of our Privacy Policy.
Although Alfie & Alice will endeavour to ensure the accuracy of all information made available on this website, neither Alfie & Alice , its employees or representatives will be liable for damages of any kind arising out of or in connection with the use of this website.
These conditions do not affect your statutory rights.